Tuff Truck Parts Returns and Exchanges
Shop with confidence! If you are not completely satisfied with any unused item simply return it within 30 days for a replacement or refund of purchase, whichever you prefer (excluding shipping charges). Electronic items are limited to a 15 day return. You cannot return merchandise if it has been installed, deformed, damaged, painted, drilled or altered in any way. All returned merchandise must include all original packaging, paperwork and properly packed to avoid damage or additional charges. If the mistake was ours we will refund normal ground shipping charges only. Credits or exchanges cannot be issued for improperly packed or damaged items. Special ordered items and returned merchandise may be subject to a 20% restocking charge if incorrect so please make sure you have the correct part number and your vehicle's Year, Make, Model and Sub-model information when ordering by phone or off the website. Used, damaged, installed parts or incomplete returns cannot be accepted. No returns or refunds will be accepted on custom or special order items, so please order carefully and pre-fit parts before painting or installing them.
Defective Product Returns
Defective returns are the items that have failed upon purchase or in service due to defects in manufacture workmanship and will be covered by the manufacturer’s warranty. You must contact the manufacturer for these returns and Tufftruckparts.com. We will provide you with the manufacturer’s number but some manufacturers require the customer to contact them first before an (RMA) "Return Merchandise Authorization" or (RGA) can be issued. Credit issued for exterior or interior wear items are subject to inspection by the manufacturer’s guidelines. Defective items are subject to inspection by the manufacturer’s representative before any credit can be issued to the customer. The customer is responsible for all shipping cost for defective products and may be reimbursed by the manufacturer after inspection is done.
There are 2 ways you can go about exchanging a product:
Option 1 (Standard) - Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) and part number on the product or products you would like to exchange. Upon receipt of your returned product we will be process and exchange your product and new product will be shipped to you. If there is a difference in the price, you will either be refunded or charged the difference. "All exchanged products must be damage free, never installed, painted or altered in any way".
Option 2 (Quick) - Order the new part online from our store or call so it can be shipped to you even faster. Also always request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
How to Make a Return
First of all we just want you to know that all your returns will be simple and hassle free. There are no long return policies here, we want all your returns to be as simple as possible. Just follow the easy instructions below.
- Complete the online Return Merchandise Authorization (RMA) Request Form. Once submitted, a RMA number will then be generated and emailed back to you within 48 hours with instructions for your return.
- Once the RMA Number is received fill out the Return Merchandise Authorization return form (RMA) and follow the return shipping instructions.
- Ship your return prepaid when you receive instruction back from us to the address provided on returned (RMA) instructions. Tuff Truck Parts recommends Fed Ex, UPS, or USPS. Please obtain the tracking # from the carrier.
- All returns are processed on the same day of receiving receipt. If you have requested an exchange your item will be shipped out the same day your return is processed. If you have requested a refund, you will be refunded by the same method you used to pay for your order. If your order was incorrect and the mistake was ours we will refund normal ground shipping charges only. While going through the normal banking process you will typically see a refund posted to a credit card within 3-5 business days. Refunds on special ordered item will take additional time to process.
Email us with any questions.