Tufftruckparts Shipping and Delivery
We are happy to tell you that all of your packages are electronically monitored and are shipped for free immediately upon receipt from one of our 100+ warehouse distributor locations throughout the continental United States. Your packages estimated time of arrival is usually 2 to 5 business days excluding holidays and weekends. Due to our shipping requirements we do not ship to PO boxes or military APO/FPO addresses unless approved first by contacting us. If you require expedited or out of state shipping you must contact customer service at 1-877-391-8160 or Email us. All orders are tracked by email and once your order has been shipped you will receive a tracking number. If you do not receive your package within 8 to 10 business days please report to us via phone or by Email. Thank you.
Free Shipping over $99
Tufftruckparts.com offers fast free shipping on orders over $99.00. Free shipping is for economy shipping only and selected items. No oversized or overweight items that require truck freight will be included in free shipping. Free shipping cannot be used on any sales or promo items due to already discounted pricing. Item level surcharges will still apply due to strict map policies. Unfortunately we cannot offer free shipping to Alaska, Hawaii or Puerto Rico. We will be happy to quote you on shipping.
How will I know when my order ships?
Once the order is shipped an email will be sent with the tracking information to the email address provided at checkout.
Some products may be ‘special ordered’ or ‘factory backordered’ items, this means it will be shipped directly from the manufacturer to you. Due to the nature of special orders, please allow up to 10 business days before contacting us if you have not received your products. Special order items do not qualify for free shipping.
Items over the normal weight and size limit for UPS and FedEx must be shipped via common carrier or truck freight. Items that are shipped truck freight will be charged an additional truck freight fee.
Items that are shipped truck freight will take longer than air fright to reach the shipping destination most of the time. Please allow 1-2 weeks for delivery in the US on truck freight items "you must note any damage to the delivered goods with the freight company before signing for your delivery". If the product or products are shipped to one of our install location Tuff Truck Parts is not responsible for any damaged products that are received from the shipper. Boxes are only visual checked for any damage if damaged tuff truck parts will refuse order.
Majority of the brands on our site products are warranted against manufacturer defects for up to 90 days unless otherwise specified. Warranty is void if an item is altered, installed improperly or painted. All Warranty Brands Information can be found on a link at the bottom of each brands page on our site.
Next Day & 2nd day Air
tufftruckparts.com offers express shipping methods by personal request only. If you would like a quote for expedited shipping on your product order, please call our sales dept. at or Email us
Products Lost in Shipping:
Tufftruckparts.com cannot be held responsible for products lost in or by a shipping company. If your product is lost in shipping, you will need to file a loss claim and contact the shipping company. We can only re-ship your product after confirmation of payment and product case has been settled with shipper.
If products are damaged in shipping you will first need contact us and file a damage claim report with the freight company. Shipping companies typically require that Damage claims must be reported within FORTY-EIGHT HOURS of delivery. Please retain all packaging materials and take photographs in order to support your shipping damage claims. Tufftruckparts.com will gladly re-ship your products to you only after receiving payment in full and your claim is resolved. If you claim is denied by the shipping company, we are not able to re-ship your product. Email Us