Returns & Exchanges

Shop with confidence! If you are not completely satisfied with any unused item simply return it within 30 days for a replacement or refund (excluding shipping charges and possible restocking fees). Customers must request an RMA (Return Authorization) and are responsible for the cost of return shipping. All shipping charges are non-refundable. All returns may be subject to a 20% restocking fee and will be deducted from your refund. Electronic items have a 15 day return policy. Merchandise must be in brand new, unused, resaleable condition and cannot be installed, deformed, damaged, painted, drilled or altered in any way. All returned merchandise must include all original packaging, paperwork and properly packed to avoid damage or additional charges. If the mistake was ours we will refund normal ground shipping charges only. Credits or exchanges cannot be issued for improperly packed or damaged items. We do not accept returns on parts that have been ordered for any custom builds, shipped LTL freight, discontinued parts or wheel and tire packages. Please have the correct part number and your vehicle's Year, Make, Model and Sub-model when ordering by phone,email or online. Used, damaged, installed parts or incomplete returns cannot be accepted. No returns or refunds will be accepted on orders, custom or special order items that have been requested by the customer. You must reply to your order email before we ship out any orders to make sure your fitment information and part numbers are correct. No returns on wheels and tires will be accepted. Please order carefully and pre-fit parts before ordering, painting or installing them. 

                                

Defective Product Returns

Defective returns are the items that have failed upon purchase or in service due to defects in manufacture workmanship and will be covered by the manufacturer’s warranty. You must contact the manufacturer for these returns. We will provide you with the manufacturer’s number but some manufacturers require the customer to contact them first before an (RMA) "Return Merchandise Authorization" or (RGA) can be issued. Credit issued for exterior or interior wear items are subject to inspection by the manufacturer’s guidelines. Defective items are subject to inspection by the manufacturer’s representative before any credit can be issued to the customer. The customer is responsible for all shipping cost for defective products and may be reimbursed by the manufacturer after inspection is done.

Exchange Procedure

There are 2 ways you can go about exchanging a product:

Option 1 (Standard) - Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) and part number on the product or products you would like to exchange. Upon receipt of your returned product we will be process and exchange your product and new product will be shipped to you. If there is a difference in the price, you will either be refunded or charged the difference. "All exchanged products must be damage free, never installed, painted or altered in any way."

Option 2 (Quick) - Order the new part online from our store or call so it can be shipped to you even faster. Also always request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.

How to Make a Return                                       

First of all we just want you to know that all your returns will be simple and hassle free. Just follow the easy instructions below.


1. Complete the online Return Merchandise Authorization (RMA) Request Form. Once submitted, a RMA number will then be generated and emailed back to you within 24 hours with instructions for your return.     

2. Once the RMA Number is received fill out the Return Merchandise Authorization return form (RMA) and follow the return shipping instructions.                                                                                                                                                             

3. Ship your return prepaid when you receive instruction back from us to the address provided on returned (RMA) instructions. Tuff Truck Parts recommends Fed Ex, UPS, or USPS. Please obtain the tracking # from the carrier.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            4. All returns will be processed within 30 days of receiving your request. If you have requested an exchange your item will be shipped out the same day your return is processed. If you have requested a refund, you will be refunded by the same method you used to pay for your order. If your order was incorrect and the mistake was ours we will refund normal ground shipping charges only. While going through the normal banking process you will typically see a refund posted to a credit card within 3-5 business days.

Contact Us with any questions.